l89app Privacy Policy

1. Definitions and Scope

In this Privacy Policy, the following definitions apply:

• "l89app", "we", "us", "our" refers to the l89app platform, accessible at https://l89app.club.
• "Player", "you", "your" refers to any individual who registers an account on or otherwise accesses the l89app platform.
• "Personal Data" means any information that identifies or could reasonably be used to identify you as a natural person, directly or indirectly.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.
• "KYC" means Know Your Customer — the identity and age verification process required for account verification on l89app.
• "BDT" means Bangladeshi Taka, the exclusive transaction currency of the l89app platform.

This Privacy Policy applies to all Personal Data collected by l89app through the l89app website, mobile-browser platform, and any related communication channels including support emails. It does not apply to third-party websites or services that may be referenced on the platform.

2. Data Controller Information

l89app is the data controller responsible for the Personal Data collected through the l89app platform. The platform is operated for the Bangladesh market and all data processing activities are carried out to support the delivery of online casino and sports betting services to players in Bangladesh.

For all privacy-related enquiries, you may contact us at: [email protected] (plain text — not a clickable link). Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).

3. What Personal Data We Collect

l89app collects the following categories of Personal Data, limited to what is necessary to provide our services:

Category	Examples	Purpose
Identity Data	Full name, date of birth, national ID number	Account registration and KYC verification
Contact Data	Email address, phone number, division/city in Bangladesh	Account communications, support, notifications
Financial Data	bKash/Nagad/Rocket account reference, bank name, transaction records in BDT	Processing deposits and withdrawals
Account Data	Username, encrypted password, account balance, betting history	Account management and service delivery
Technical Data	IP address, browser type, device type, operating system, session duration	Platform security, fraud prevention, performance optimisation
Usage Data	Games played, wagers placed, pages visited, time on platform	Service improvement, responsible gaming monitoring
KYC Documents	National ID card (NID), passport copy, utility bill, bank statement	Identity and age verification for regulatory compliance

l89app does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or biometric data for identification purposes.

4. How We Collect Your Data

l89app collects Personal Data through the following means:

• Direct registration: Information you provide when you create an l89app account, including your name, contact details, and chosen credentials.
• KYC submissions: Identity and age verification documents you upload or submit to complete account verification.
• Transaction processing: Details generated when you make a deposit or withdrawal through bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank.
• Platform activity: Data generated automatically as you browse and interact with the l89app platform, including game play sessions, betting history, and navigation patterns.
• Support communications: Personal Data included in messages you send to the l89app support team at [email protected].
• Cookies and similar technologies: Technical data collected automatically via cookies when you access the l89app website. See Section 8 for further details.

5. Legal Basis for Processing

l89app processes your Personal Data on the following legal grounds:

• Performance of a contract: Processing that is necessary to register and maintain your l89app account, process deposits and withdrawals in BDT, and deliver the games and betting services you have requested.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services — where these interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with applicable laws, including identity verification obligations and anti-money laundering requirements.
• Consent: Where you have provided explicit consent, such as opting in to receive promotional communications from l89app. You may withdraw consent at any time by contacting [email protected].

6. How We Use Your Personal Data

l89app uses the Personal Data we collect for the following purposes:

• To create, manage, and maintain your l89app account.
• To process deposits and withdrawals in BDT via your chosen payment method (bKash, Nagad, Rocket, Upay, or supported bank).
• To verify your identity and age in accordance with our KYC requirements.
• To deliver the games, betting markets, and live casino services available on l89app.
• To send you account-related notifications, including transaction confirmations, security alerts, and support responses.
• To detect, investigate, and prevent fraudulent activity, unauthorised account access, and breaches of our Terms & Conditions.
• To monitor for patterns that may indicate gambling-related harm and to apply responsible gaming interventions where appropriate.
• To improve the l89app platform through analysis of aggregated, anonymised usage data.
• To comply with applicable legal obligations, including responding to lawful requests from regulatory or law enforcement authorities.
• To send you promotional communications about l89app bonuses and offers, where you have consented to receive such communications.

7. Sharing Your Personal Data

7.1 l89app does not sell, rent, or trade your Personal Data to third parties for marketing or commercial purposes.

7.2 We may share your Personal Data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Payment service providers: Including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank, to process your BDT transactions securely.
• Identity verification providers: Third-party KYC service providers engaged to assist with age and identity verification.
• Game content providers: Game studios and platform providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) who supply the games available on l89app may receive session data necessary to deliver gameplay.
• IT and security service providers: Cloud hosting, server infrastructure, and cybersecurity partners who support the technical operation of the l89app platform.
• Legal and regulatory authorities: Where l89app is required by law, court order, or the lawful request of a competent authority to disclose your Personal Data.

7.3 All third-party service providers engaged by l89app are contractually required to process your Personal Data only for the specified purpose and to maintain appropriate security standards.

8. Cookies and Tracking Technologies

8.1 l89app uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit a website.

8.2 l89app uses the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They enable you to log in, navigate between pages, and maintain your session. These cookies cannot be disabled.
• Functional cookies: These remember your preferences (such as your preferred language or display settings) to improve your experience on return visits.
• Analytics cookies: These collect anonymised data about how players use the l89app platform, helping us identify popular games, diagnose technical issues, and improve overall performance.
• Security cookies: These help l89app detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious device behaviour.

8.3 You may configure your browser settings to refuse or delete cookies. Please note that disabling strictly necessary cookies may prevent certain features of the l89app platform from functioning correctly.

9. Data Retention

9.1 l89app retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of your active account and for any period required by applicable legal or regulatory obligations.

9.2 As a general guide, l89app applies the following retention periods:

• Account and identity data: Retained for the lifetime of your active account and for a minimum of five years following account closure, to comply with anti-money laundering and fraud prevention obligations.
• Transaction records: Retained for a minimum of five years following the date of each transaction.
• KYC documents: Retained for a minimum of five years following account closure or the completion of the verification process, whichever is later.
• Support communications: Retained for a period of two years from the date of the last communication, unless a longer period is required in connection with an ongoing dispute or legal matter.
• Technical and usage data: Retained in aggregated or anonymised form for analytical purposes for up to two years.

9.3 Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in a manner that prevents re-identification.

10. Data Security

10.1 l89app implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the l89app platform.
• Encrypted storage of passwords — l89app never stores passwords in plain text.
• Access controls limiting internal access to Personal Data to authorised personnel only, on a need-to-know basis.
• Regular security assessments and monitoring of the l89app platform infrastructure.
• Firewalls, intrusion detection systems, and automated fraud monitoring tools.

10.2 While l89app takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your l89app account credentials. If you suspect that your account has been compromised, please contact [email protected] immediately.

11. Your Rights

As a player on the l89app platform, you have the following rights in relation to your Personal Data:

• Right of access: You may request a copy of the Personal Data l89app holds about you at any time.
• Right to rectification: You may request that inaccurate or incomplete Personal Data held by l89app be corrected or updated.
• Right to erasure: You may request that l89app delete your Personal Data, subject to our legal retention obligations and any ongoing fraud or compliance investigations.
• Right to restriction: You may request that l89app restrict the processing of your Personal Data in certain circumstances, such as while a dispute is being resolved.
• Right to data portability: You may request that l89app provide your Personal Data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to the processing of your Personal Data for direct marketing purposes or where processing is based on legitimate interests, subject to applicable legal grounds.

To exercise any of the above rights, please contact the l89app support team at [email protected]. We will respond to all verified requests within a reasonable timeframe. We may need to verify your identity before fulfilling a data rights request.

12. Children's Privacy

12.1 l89app is strictly an adults-only platform. We do not knowingly collect Personal Data from any individual under the age of 18.

12.2 If l89app discovers or is notified that an account has been registered by a person under 18 years of age, we will immediately suspend that account, delete all associated Personal Data, and reverse any transactions where legally possible.

12.3 If you believe that a minor has registered an account on l89app, please notify us immediately at [email protected] so that appropriate action can be taken without delay.

13. Third-Party Links

The l89app platform may contain references to third-party payment providers or game studios. l89app is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of l89app. This Privacy Policy applies solely to data collected directly by the l89app platform.

14. Changes to This Policy

14.1 l89app reserves the right to update or amend this Privacy Policy at any time. The most current version will always be available at https://l89app.club/privacy-policy, with the effective date of the most recent revision clearly stated at the top of the document.

14.2 Where changes to this Privacy Policy are material, l89app will make reasonable efforts to notify registered players via email or an on-platform notification prior to the changes taking effect.

14.3 Your continued use of the l89app platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should cease using the platform and request account closure.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way l89app handles your Personal Data, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Website: https://l89app.club

l89app is committed to addressing all privacy-related enquiries promptly and transparently. We aim to respond to all requests within 5 business days. For urgent account security concerns, please contact us immediately so we can take protective action on your account without delay.